Experian Partners With ServiceNow To Scale Trusted Decisions In Agent AI

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The length of the new world

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Time partnership embeds Experian’s Ascend capabilities directly into ServiceNow workflows, transforming client operations

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LONDON – Experian, a global data and technology company, and ServiceNow (NYSE: NOW), the AI control tower for business renewal, today unveiled a new multi-year partnership that leverages the power of autonomous AI agents across platforms, helping businesses make faster and smarter decisions at scale.

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Through this partnership, independent AI agents can gain the ability to quickly, and consistently, start with employee onboarding, third-party risk management and model lifecycle use cases.

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The biggest challenge for global organizations using agent AI is reaching scale, where deployment is often hampered by a lack of trusted data. In fact, industry research shows that data limitations are a key barrier for eight out of ten organizations. By connecting trusted intelligence directly to business workflows, this partnership allows agent AI to reach beyond driver dispatch.

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With the Experian Ascend Platform connected to the ServiceNow AI Platform, AI agents can easily access Experian’s trusted insights and decision-making capabilities directly within existing workflows, giving clients a unique opportunity to leverage intelligence at scale.

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Keith Little, President – Experian Software Solutions, said:

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“We see agent AI as a fundamental change in the way smart services are delivered, and this partnership brings together complementary strengths and a shared vision to build them the right way.

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“By connecting our intelligence and decision-making capabilities in Ascend directly to ServiceNow’s workflow, businesses can operate with confidence at scale, while expanding the impact of our capabilities into new industries and business workflows. This partnership strengthens Experian’s position as a global leader in AI innovation, providing organizations with the foundations to use trusted services.”

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Cathy Mauzaize, President, EMEA at ServiceNow, said:

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“Businesses are ready to move beyond inspection, and this partnership gives them exactly what they need to scale. By bringing together ServiceNow’s AI Platform, with Experian’s leading decision and analytics platform, we’re empowering deep insights and delivering AI that can make smarter decisions and act faster in a secure environment that delivers real results.”

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The partnership will support a variety of use cases for companies in highly regulated environments, starting with third-party risk management – including fraud and identity verification, employee onboarding and risk management.

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About Experian

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Experian is a global data and technology company, empowering people and businesses around the world. We help redefine lending processes, detect and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deep insights into the automotive market, all using our unique combination of data, analytics and software. We also help millions of people achieve their financial goals and help them save time and money.

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We operate in many markets, from financial services to healthcare, automotive, agriculture, insurance, and many other industry sectors.

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We invest in talented people and innovative technologies to unlock the power of data and innovate. An FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people in 33 countries. Our corporate headquarters are located in Dublin, Ireland. Learn more at experianplc.com.

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