Verizon’s massive outage caused widespread, nationwide connectivity problems for customers across the US
Based on Google Trends, there has been an increase in people asking, “Why is my phone in SOS?” This captures information reported by many Verizon users; many have said that their phones are now limited to the SOS service.
Verizon Down: Widespread outage disrupts customers across the US
As of 12:00 pm ET, DownDetector (a site affiliated with the same parent company as Mashable) shows that there have been more than 100,000 reports of the Verizon outage. 50 percent said the problem involved their cell phones, 35 percent said they had no signal, and 14 percent said they were completely turned off.
The DownDetector percentage deals with Verizon outages
Credit: DownDetector
According to DownDetector’s heat map, the outage appears to be concentrated in the states of New York, Florida, Georgia, Kansas and North Carolina.
The DownDetector map shows where Verizon’s outages are concentrated
Credit: DownDetector
A site that has been tracking the issue says that reports of the outage began to pile up around 9:04 am ET.
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For X, users have been flooding Verizon Support, the company’s official help page, about the issue.
“We are aware of a service issue for some customers. Our engineers are involved and we are working quickly to identify and resolve the issue,” Verizon told X.
Phones stuck in SOS mode
Your phone being in SOS mode is an indication that your device cannot connect to the network, but it it can be reach certain staff via satellite connection.
SOS mode is Apple’s “Emergency SOS via Satellite” feature that allows users to connect to satellites to reach emergency services in areas with poor coverage.
Verizon has not yet acknowledged a widespread outage. This company, according to CNN, has 114 million subscribers in the United States.
Check out our live updates page on Verizon’s big outage to keep an eye on any new information from the company.
This story is developing…